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Terms and Conditions


At Soundgear Australia we are committed to providing our customers with the best products, services and prices. Please take the time to read our terms and conditions as they relate to our company policy and procedures.

When purchasing goods with Soundgear Australia you expressly acknowledge and understand that upon approval of your credit card or other payment method, you will have completed your purchase and you will be charged with the purchase amount.


Exchange

Should it be necessary to return an item, you may return it for an exchange, excluding any shipping and insurance charges, within a period of 7 days.

• Items that require assembly, once assembled, cannot be returned.

• Requested ‘Special Order’ items are not returnable.

• Batteries and headphones are not returnable.

• We will only exchange a product, we do not refund.

To return an item you must call for prior approval. All merchandise purchased from Soundgear Australia is sold in its original factory packaging with all contents as supplied to us by the manufacturer or distributor.

Merchandise can be returned only if in original manufacturer's packaging, same condition as sold, with all literature / instructions / documentation and blank warranty cards.

Please do not place stickers or shipping labels on the original manufacturer's package. Place items in a separate box and return, Ship to us pre-paid. For your protection insure the package and ship via a traceable method. If any of the above conditions are not met, Soundgear Australia reserves the right to refuse the return.


Refund

In the case of goods arriving faulty or damaged in transit, please contact Soundgear Australia for advice on warranty instructions. Soundgear Australia will only refund or exchange goods if the product is faulty. Soundgear Australia will not offer a refund or exchange for any goods that have been opened or show sign of use unless deemed dead-on-arrival (D.O.A.)


Warranties

If there is a warranty issue, please call us. If the goods are deemed faulty and require service or replacement, we will attend to the case promptly upon receiving your enquiry. In some cases, it may be a requirement to send the goods back to the manufacturer/importer our directly back to us. Any freighting charges to return goods will have to be incurred by the purchaser.


Enquiries

Soundgear Australia welcomes any enquiry you may have relating to product, purchases or related installation enquiries. Please feel free to call or us, or use the Online Enquiry Form and we will promptly deal with your enquiry.


Purchases

You can make purchases through our website online where you will be asked to complete the requested details. Alternatively we are happy to take your order over the phone or by fax. Phone: (02) 9585 8687 or Fax: (02) 8588 1212


Payments by Direct Deposit

You may pay for items by using direct deposit. Anyone can make a direct deposit payment, no special facilities are required, and it’s fast, convenient and free. Our bank details will be forwarded automatically when you place your order.


Credit Cards

We accept major credit cards, Visa and MasterCard as payment for local orders.

Because of the anonymity nature of the Internet we may at times ask for further identification to verify your order. Credit cards attract an additional 2.00% for processing.

Please note: Credit card orders will not be sent to a PO Box address.


Insurance

Risk in the goods passes to you when the goods leave our warehouse. Our order form allows you to elect to have the goods insured against loss in transit at your cost - otherwise loss of goods in transit is at your own risk. This is subject to and does not limit any rights you might have against any party in relation to the carriage of the goods, such as any rights against the carrier.


Damaged Goods

All claims for damaged or missing goods in transit must be filed with the carrier concerned. This does not in any way limit any rights you may otherwise have - eg against us under a warranty claim.


Freight Charges within Australia

Soundgear Australia will do their very best, to ensure your order arrives as quickly as possible. We use an integrated network of post, road and airfreight companies.


See below for our freight charges. Prices include GST.

Australia – Air & Road

Price Range

Cost

Method                   Delivery times

General Audio

Excludes Megaphones


Up to 49 $8 Post / Air / Road     1-5 days*

$49.01 to $350

$16 Post / Air / Road     1-5 days*
$351 to $750
$22
Post / Air / Road     1-5 days*

$751 to $1000

$28
Post / Air / Road     1-5 days*
$1001 to $2500
$35 Post / Air / Road     1-5 days*
Megaphones
As per below pricing

Up to $119 $16 Call 02 9585 8687 for a quote if in W.A/N.T, Regional /Rural areas

$120 to $260

$22
Call 02 9585 8687 for a quote if in W.A/N.T, Regional /Rural areas
$261 to $450 $28 Call 02 9585 8687 for a quote if in W.A/N.T, Regional /Rural areas
$451 to $1000 $35
Call 02 9585 8687 for a quote if in W.A/N.T, Regional /Rural areas

over $1000


call 02 9585 8687 call 02 9585 8687 for a quote

 

* We are happy to arrange alternative freighting should you wish.


** We reserve the right to quote for deliveries to customers in the Northern Territory and Western Australia as well as Regional / Rural areas.


• Regular post has no insurance or tracking. For $5 extra we can register post, which includes $100 insurance, tracking and signature on delivery.

• Deliveries by courier require signature upon delivery. For an additional $10.00 we can provide insurance.

• Delivery within Sydney/Canberra/Brisbane/Melbourne/Tasmania/Adelaide may take 1-3 days. Other cities or country towns, 4- 5 days. These are only estimates given by third parties.

• We take no responsibility for goods delayed, lost or damaged in transit.

• We do not ship outside Australia.

Use of text and Material from out Site

This site is owned and operated by Soundgear Australia. Unless otherwise specified, the materials in this site are presented for the purposes of promoting our products.

No material from this site or any website owned, operated, licensed or controlled by Soundgear Australia may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 

Modification or use of the materials for any other purpose is a violation of Soundgear Australia copyright and other proprietary rights.